We use global merchants to get the most innovative products straight to your door. Once you place an order we will send you a tracking number as soon as possible so you can confidently track the arrival of your products. Our products typically take 8-15 days to arrive at your doorstep. You typically get a tracking# once your order has been physically shipped out via the email used when placing the order. (Check your spam filter as these often get caught in them).
The shipments comes from various locations as we have fulfillment and shipping centers throughout the world. Availability of product and proximity will determine which shipping center is chosen upon receiving your order.
Currently, our live customer support is available weekdays 5 am to 6 pm PST @ 877-892-6381. Please feel free to send us an email @ support@tornadofreeze.com
We have a 30 day satisfaction guarantee. If for any reason you don’t want the product during the 1st 30 days after receiving the product, then just call us. We do allow refunds (less a 15% restocking fee) or 90% store credit which is issued once we have received confirmation of returned product. Please refer to our return policy online for more details. Simply contact our customer support to initiate the return process.
We found that many people use this at their desks so, we installed the light as an added feature. You can turn it off with the simple press of a button.
If you typically run the AC to keep cool, then this will save you money for the simple fact that it takes a long time to cool down your whole house and this provides instant comfort. The power cord is actually a USB plug-in, so it will pull less power than a traditional plug-in fan does.
