Help Center

Our office is based in Newport Beach, California.

We use global merchants to get the most innovative products straight to your door. Once you place an order we will send you a tracking number as soon as possible so you can confidently track the arrival of your products. Our products typically take 8-15 days to arrive at your doorstep. You typically get a tracking# once your order has been physically shipped out via the email used when placing the order. (Check your spam filter as these often get caught in them).

You can contact us @ 877-892-6381 or email us @ support@tornadofreeze.com.

The shipments comes from various locations as we have fulfillment and shipping centers throughout the world. Availability of product and proximity will determine which shipping center is chosen upon receiving your order.

Currently, our live customer support is available weekdays 5 am to 6 pm PST @ 877-892-6381.  Please feel free to send us an email @ support@tornadofreeze.com

We have a 30 day satisfaction guarantee.  If for any reason you don’t want the product during the 1st 30 days after receiving the product, then just call us.  We do allow refunds (less a 15% restocking fee) or 90% store credit which is issued once we have received confirmation of returned product.  Please refer to our return policy online for more details. Simply contact our customer support to initiate the return process.

We found that many people use this at their desks so, we installed the light as an added feature.  You can turn it off with the simple press of a button.  

Not at all, in fact many people use it while sleeping.  It emits a low level whoosh noise.

On the top of the unit, simply press the first button on right (that states Diffuser) when looking at the front of the unit.

If you typically run the AC to keep cool, then this will save you money for the simple fact that it takes a long time to cool down your whole house and this provides instant comfort.  The power cord is actually a USB plug-in, so it will pull less power than a traditional plug-in fan does.

This is a personal air cooler.  It is designed to keep one person cool.

Cold air, especially when you load ice cubes into the unit’s chamber.

No, you should place the unit on a flat surface so there is no chance of it tipping over.  

16.5cm by 16.5cm by 19 cm.

Then it works just like a normal fan without chilling the air flow.   Just put more ice cubes in it to start the chilling process again.  

No, you need to press the power button.

Just under 48 inches (4 feet) or 121 centimeters.